Delivery & Returns

If you have any queries at any point then please don't hesitate to Contact Us.

We pride ourselves on customer service and aim to provide a friendly, fast and efficient experience at every stage of shopping and delivery.

We use recycled packaging wherever possible including 100% recycled cardboard and 93% recycled bubble wrap - both of which are 100% recyclable.

Delivery:

Please see item description for the cost of delivery.

We have a 4 tier, standard flat rate delivery pricing system to cover delivery of all of our products to England & Wales but if you would like a quote to Scotland, the Highlands & Islands, the rest of Europe or have any special requirements please Contact Us prior to purchase.

We are also able to offer Express Delivery to England & Wales on most of our products. We can get items to you as fast as the next working day on orders placed before 12pm but please call with your postcode first to confirm item eligibilty and get a quote to your area. (Please see Delivery Services 2 & 3a for how your item would be dispatched).

We ask that you satisfy yourself to the condition of the item upon delivery and before signing for any goods and the departure of delivery drivers / couriers.

Please ensure you have provided us with a current mobile phone number for us to arrange delivery.

Delivery Services:

1. Free Local Delivery on all items to TR postcodes excluding the Isles of Scilly.

We are based in Cornwall and offer free delivery to TR (Truro) postcodes excluding the Isles of Scilly on all of our products. We will give you a call to fix up a convenient day & time. If you would like to collect an item from our warehouse that's also fine.

Please select 'collection in person' at the checkout so that delivery charges aren't added to your subtotal.

2. Free Delivery

Overnight Parcel With UPS or APC Couriers

Items that qualify for Free Delivery will be sent with UPS, Royal Mail or UK Mail parcel couriers to UK mainland only. Please get in touch prior to purchase for a quote to the Highlands and Islands and the rest of Europe.

You will be notified of dispatch of your item within 1-2 working days and be provided with a consignment number by which you can track your item online. Items will require a signature for delivery. If you are not in when the courier attempts delivery they will leave a card for you to contact them to arrange a 2nd delivery attempt or to take with you to collect your item from their local depot. Items will be packaged using recyclable materials whenever possible but will not be waterproof.

We also use this method for Express Delivery.

3. £75 - 2 options listed below (a or b)

Items that qualify for £75 delivery will be sent to England and Wales delivery addresses securely either on a Pallet OR with a Man & Van courier. For delivery quotes to Scotland & Europe please Contact Us prior to purchase.

Please specify delivery service preference upon checkout.

a) Pallet Service from UPN or Palletforce:

When items are dispatched on a pallet we will notify you that your item is on its way to you. When it is received by your local depot they will contact you by phone or email to arrange a delivery day and time. You can specify which day (Monday to Friday) and whether you prefer an AM or PM delivery window so the service is very flexible. However, delivery is a curbside drop only as drivers are NOT insured to help bring the item into your property. Therefore, you need to arrange your own assistance to load the item indoors.

Items on a pallet will be delivered on average within 5-10 working days and appropriately packaged in recyclable materials wherever possible, usually cardboard and shrink wrap. Although your item will be packaged to be showerproof we do not advise that items are left outside in packaging for prolonged periods.

We also use this method for Express Delivery.

b) Man & Van Courier Service:

Orders placed before 3pm on Friday afternoon are eligible to be dispatched with the man and van courier for the week ahead and customers will be contacted on their mobile number on the Saturday morning to arrange delivery. Delivery is usually within 5-10 working days.

Unlike with the Pallet Delivery Service the driver will aid you getting the item into your property but will be on his own so for large or heavy items you may need to arrange extra assistance. The Man & Van service is less flexible with a delivery window than the Pallet Service but will give you plenty of notice that he is on his way. Man & Van couriers are loaded with multiple items to deliver to different destinations across the country and will do their best to accommodate your requirements but are essentially on their way to the next customer when they get to you. Therefore, they cannot alway be more specific than a particular day when they first contact you but will then be able to give you an hour or two's notice as the delivery window approaches.

Items will be safely wrapped in blankets and fastened by experienced couriers.

We aim to have your item delivered to you within 5-10 working days. We currently have Man & Van courier collections and deliveries to London at least once a week. However, we reserve the right to allow a maximum of 30 days if an item is particularly difficult to transport or if you are in a particularly remote area. Please bear in mind we are located in Mid - West Cornwall.

4. £100 Large Item Delivery

Man & Van Courier Service:

Items that qualify for delivery at the rate of £100 are too large to be delivered on a pallet and can only be delivered by a Man & Van courier. This rate covers England & Wales postcode addresses, for delivery quotes to Scotland please Contact Us prior to purchase. Unfortunately, we regret we are not currently able to offer this service to N.I. and the rest of Europe at present.

The driver will aid you getting the item into your property but will be on his own so for large and heavy items you may need to arrange extra assistance.

Items will be safely wrapped in blankets and fastened by experienced couriers. We currently have Man & Van courier collections and deliveries to London at least once a week.

30 Day No Quibble Returns Policy:

All of our items are preloved, vintage & antique. We endeavour to describe the items in as much detail as possible with lots of clear photographs. Any damage will be illustrated / described but please satisfy yourself as to the item condition prior to purchase as you will be liable for the delivery and return costs in the event that you change your mind about an item that is as described. If you would like any further information about a particular product then please Contact Us before you buy.

If you wish to return an item you must contact us via email as soon as possible and get the item back to us within 30 days. A full refund of the item(s) sale price will be provided within 5 working days of receipt of safe return of unwanted item(s) in original condition.

Damaged Returns:

Please inspect all goods for any damage upon arrival.

In the unlikely event that an item has been damaged in transit please do not sign for goods or take receipt of any items but return them with the delivery driver immediately. Then, Contact Us via email or phone to let us know the item is being returned and why. The full item(s) sale price and delivery cost is fully insured by us (Kernow Furniture Ltd) and will be fully refunded to you (the customer) in full, provided that damage is noted upon attempted delivery to you.

Please see our Terms & Conditions for further information on purchases.