SHIPPING & DELIVERY

We are based in Cornwall and offer free delivery to TR (Truro) postcodes excluding the Isles of Scilly on all of our products. We will give you a call to fix up a convenient day & time. If you would like to collect an item from our warehouse that's also fine.

Please select 'collection in person at the checkout so that delivery charges aren't added to your subtotal.

Overnight Parcel With UPS or APC Couriers

Items that qualify for Free Delivery will be sent with UPS, Royal Mail or UK Mail parcel couriers to UK mainland only. Please get in touch prior to purchase for a quote to the Highlands and Islands and the rest of Europe.

You will be notified of the dispatch of your item within 1-2 working days and be provided with a consignment number by which you can track your item online. Items will require a signature for delivery. If you are not in when the courier attempts delivery they will leave a card for you to contact them to arrange a 2nd delivery attempt or to take with you to collect your item from their local depot. Items will be packaged using recyclable materials whenever possible but will not be waterproof.

We also use this method for Express Delivery.

Items that qualify for £75 delivery will be sent to England and Wales delivery addresses securely either on a Pallet OR with a Man & van courier. For delivery quotes to Scotland & Europe please Contact Us prior to purchase.

Please specify delivery service preference upon checkout.

When items are dispatched on a pallet we will notify you that your item is on its way to you. When it is received by your local depot they will contact you by phone or email to arrange a delivery day and time. You can specify which day (Monday to Friday) and whether you prefer an AM or PM delivery window so the service is very flexible. However, delivery is a curbside drop only as drivers are NOT insured to help bring the item into your property. Therefore, you need to arrange your own assistance to load the item indoors.

Items on a pallet will be delivered on average within 5-10 working days and appropriately packaged in recyclable materials wherever possible, usually cardboard and shrink wrap. Although your item will be packaged to be showerproof we do not advise that items are left outside in packaging for prolonged periods.

We also use this method for Express Delivery.

Orders placed before 3 pm on Friday afternoon are eligible to be dispatched with the man and van courier for the week ahead and customers will be contacted on their mobile number on a Saturday morning to arrange delivery. Delivery is usually within 5-10 working days.

Unlike with the Pallet Delivery Service the driver will aid you get the item into your property but will be on his own so for large or heavy items you may need to arrange extra assistance. The Man & Van service is less flexible with a delivery window than the Pallet Service but will give you plenty of notice that he is on his way. Man & Van couriers are loaded with multiple items to deliver to different destinations across the country and will do their best to accommodate your requirements but are essentially on their way to the next customer when they get to you. Therefore, they cannot always be more specific than a particular day when they first contact you but will then be able to give you an hour or two's notice as the delivery window approaches.

Items will be safely wrapped in blankets and fastened by experienced couriers.

We aim to have your item delivered to you within 5-10 working days. We currently have Man & Van courier collections and deliveries to London at least once a week. However, we reserve the right to allow a maximum of 30 days if an item is particularly difficult to transport or if you are in a particularly remote area. Please bear in mind we are located in Mid-West Cornwall.

Man & Van Courier Service:

Items that qualify for delivery at the rate of £100 are too large to be delivered on a pallet and can only be delivered by a Man & van courier. This rate covers England & Wales postcode addresses, for delivery quotes to Scotland please Contact Us prior to purchase. Unfortunately, we regret we are not currently able to offer this service to N.I. and the rest of Europe at present.

Orders placed before 3 pm on Friday afternoon are eligible to be dispatched with the man and van courier for the week ahead and customers will be contacted on their mobile number on a Saturday morning to arrange delivery. Delivery is usually within 5-10 working days.

The driver will aid you to get the item into your property but will be on his own so for large and heavy items you may need to arrange extra assistance.

Items will be safely wrapped in blankets and fastened by experienced couriers. We currently have Man & Van courier collections and deliveries to London at least once a week.

We aim to have your item delivered to you within 5-10 working days. We currently have Man & Van courier collections and deliveries to London at least once a week. However, we reserve the right to allow a maximum of 30 days if an item is particularly difficult to transport or if you are in a particularly remote area. Please bear in mind we are located near Redruth in Cornwall.