• How do I contact you?

  • What are your opening hours?

  • How do I pay?

  • Do you buy antiques and retro furniture?

  • Where is my order?

  • When will you debit my account?

  • What guarantees do i have?

  • How do I find out about offers & promotions?

  • How do I use my coupon or gift voucher?

  • How often do you get new stock? I'm looking for something in particular...

  • Do you provide international shipping?



  • 1. How do I contact you?


    Please feel free to give us a call on 01209 861444, email us sales@kernowfurniture.co.uk or complete the form on our Contact Us page.


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    2. What are your opening hours?


    We are an online shop and you can place an order through our website 24/7. However, if you would like to view an item(s) in person then please Contact Us and we'll be happy to arrange a mutually convenient appointment.

    You can also place an order over the phone. Our lines are open 9-5 Monday-Saturday. We take most major debit & credit cards: 01209 861444


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    3. How do I pay?


    We accept major debit & credit cards as well as PayPal payments through our secure online checkout. We can also accept card payments by phone. Please call us on 01209 861444.


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    4. Do you buy antiques & retro furniture?


    Yes! We buy antiques, vintage & retro furniture! If you have an item you think we might be interested in then please email us a picture to sales@kernowfurniture.co.uk we can collect from all over the country.


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    5. Where is my order?


    When your item is dispatched you will be notified by email. If your item has been sent as a parcel you will be given a tracking number which you can enter at: APC Online to find out where it is. If you miss the If your item has been dispatched on a pallet or with a man & van courier then delivery will be booked in with you. If you urgently require more information please Contact Us and we will track the item for you. Please see Delivery & Returns for more information.


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    6. When will you debit my account?


    All orders are debited immediately.


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    7. What guarantees do I have?


    We offer a 30 day returns policy and do our utmost to ensure that every transaction goes as smoothly as possible. Please see our Delivery & Returns and Our Terms pages for more information.


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    8. How do I find out about offers & promotions?


    If you would like to receive updates and coupons from us from time to time then please enter your email address in the box at the bottom of the page. We will not send you spam and will never pass on your details to anyone else.


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    9. How do I use my coupon or gift voucher?


    To redeem your coupon please enter your code at the checkout when prompted 'do you have a coupon?'. Please note coupon & gift voucher codes are case sensitive.


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    10. How often do you get new stock? I'm looking for something in particular...


    We are always on the lookout for new stock and have all sorts of items arriving all the time. We update the website daily so there are almost always fresh products in our Catalogue page and you can sort the page by 'Newest First' on the drop down menu. If there is a particular item you are looking for then please get in touch as
    it may be forthcoming to our site or we might be able to source it for you.

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    11. Do you provide international shipping?


    We reserve the right to not provide an international shipping service due to the size and fragility of many of our items. However, we can provide a competitive rate service to most of Europe and in many instances we can ship worldwide. Please Contact Us with your Post Zip Area code for an accurate quotation.


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